06-13-2008 07:03 AM
06-13-2008 07:52 AM
06-13-2008 08:08 AM
06-13-2008 08:29 AM
First, go to Tools | Database Maintenance | Check and Repair. If that does not fix the problem, backup the database and then run the ACT! Diagnostic ( Start | Run |type ACTDIAG | click OK ). There are several database repair functions there. If none of that works, you will need a database repair. Sage offers such a service but Techbenders also has a repair service through our website. We would be able to give you a free assessment as to whether we could repair the database and the cost.
06-14-2008 03:52 AM
Do you get an error message when it crashes? If so what's the error?
What version of ACT! (the full build from Help | About)?
06-18-2008 05:13 AM
The error message I get is "The application has encountered an error and has been shut down. Would you like ot report the error?" The version is ACT! by Sage Premium for Workgroups 2007 (9.0) (ST Edition) Version 22.214.171.124, Hotfix 1, English (United States). Schema version, if that makes a difference is 9.0.1.0152.0000.
06-18-2008 09:42 AM
This is a well known issue with ACT! please go through the KB#22381 from www.act.com got to "support" then choose "Knowledgebase"
then for "choose product" choose "all" then on the "search by" use "answer id" then on the search text type "22381".
but to make things simple. you can uninstall the all the .net framework from add or remove programs then download a plain 2.0 from the microsoft website then rerun the program.. this should do the trick... also dont forget to backup your database before you do all the steps above.
06-20-2008 10:15 AM
I uninstalled and reinstalled .net framework as suggested in the knowledgebase, but I still have the same problem. I created a new database and imported all the info, and it works with no problems, but that's not a solution. I then went back to the original database and I added a contact without assigning a company and it works with no problems. Then I assigned the company and it crashes. So why would it crash when I assign a company and what can I do to troubleshoot this problem (new to Act!, but not databases)?
06-20-2008 10:32 AM
06-23-2008 08:21 AM
This only means on thing.. the database is indeed corrupted! try this Knowledgebase article "14349" (Database Rebuild and Repair Procedures)
If this would not work then you should stick with the new database where you imported your files at or go to www.act.com then choose "support" then "database maintenance" then follow the procedures from there..
Hope this helps..