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2013 Act! Premium not copying email messages to history when merging but will for single email (using Outlook as email client)

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Posts: 36
Country: Australia

2013 Act! Premium not copying email messages to history when merging but will for single email (using Outlook as email client)

I read a few posts about people having difficulty with earleir version of ACT!.  Followed their recommendations and couldn't see anything out of place.

 

I can get a history note to stick when I send an individual email but I get nothing when doing a merge.

 

When I look into Outlook Add-in I can see a few icons in there related to ACT! and I can do things like set up an ACT contact or task from an Outlook email so not sure that is the problem.  When looking in Outlook settings it say ACT! Outlook Addin mscoree.dll (if that means anything to anyone).  Has just one reference to ACT! addons.  This Outlook is so fancy it doesnt even have an about us.  It 2014 or 2013 I guess.

 

ACT! is set to accept email history also.  

 

Anything else I should test ?

 

Act! Premium Version 16.0.291.0, Hot Fix 5