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2011 client install and database integration

New Member
Posts: 1
Country: USA

2011 client install and database integration


  I have just started at a new company and they have ACT 2011 Premium.

one of the outside reps had to redo his laptop and as a consequence I must reinstall the client on his machine.

  I belive that I have done this correctly using the regular disk not the web version. I then went to the server and created a syn database to install on his laptop using his (Profile ?) on the server..


I double click on the icon on the laptop and am able to install using the admin username and password but when i go to lookup/My record the admin information shows up rather than the users.


Any ideas?




Platinum Super Contributor
Posts: 5,275
Country: USA

Re: 2011 client install and database integration

Hello Renrag,
Welcome to the Sage ACT! Online Community!

It sounds like you are signing into the remote database with your user name and password. You will need to sign in with the reps user name and password.
Greg Martin