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2011 Premium Sync problem when there is encryption

New Member
Posts: 4
Country: Canada

2011 Premium Sync problem when there is encryption

I am new to the forum.

 

I am running into a strange file access problem.  My computer has my data files encrypted.  I am running a remote database which syncs with a hosted database at another site.  When I perform a manual sync, it runs fine with no errors.  When I have syncs run through act scheduler automatically, it fails.  The log shows errors when it accesses files in the attachment folder that are encrypted.  If I unencrypt that whole folder, the scheduled sync runs fine.  However, my computer re-encrypts those files again later, and the scheduled syncs fail.  My question is does anyone know why the manual sync works fine, but the scheduled one has the issue?  And if you do, is there a way to keep my encryption on but have the act scheduled sync work?

 

Thank you.

New Member
Posts: 4
Country: Canada

Re: 2011 Premium Sync problem when there is encryption

Found a solution.  I didn't realize that there are 2 ways to auto-sync.  You can use the Act scheduler (which doesn't work with encryption on) or you can use set a schedule within the synchronization panel (which does work with encryption on).

 

Hope that helps others that might be having similar problems.