Community
Showing results for 
Search instead for 
Do you mean 
Reply

2011 Premium SP1 - HF6 won't install

Bronze Contributor
Posts: 930
Country: USA

2011 Premium SP1 - HF6 won't install

First time seeing this - laptop, had 2011 Premium no SP, working for > 1 year.  Just installed SP1+HF1 then HF6.  SP1+HF1 installed, HF6 did not.  Tried again, tried under Safe Mode, nothing.  HF6 unpacks, shows up in Task Manager for about 10 seconds, then disappears - no dialog that it's about to update and no dialog that it succeeded, and Help About confirms that it didn't install.

Signature
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: 2011 Premium SP1 - HF6 won't install

Kevin,

That is strange. Try installing a lower Hot Fix, like Hot Fix 4 first, then Hot Fix 6. It may also be a bad download, so try downloading again.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Bronze Contributor
Posts: 930
Country: USA

Re: 2011 Premium SP1 - HF6 won't install

Ok, thanks - we're going to try HF4 first, if it works then we'll try HF6 again.   It that doesn't work, we're going to have IT log in with their admin account, disable Trend (that requires a password) and try again.

 

Kevin


ghollister wrote:

Kevin,

That is strange. Try installing a lower Hot Fix, like Hot Fix 4 first, then Hot Fix 6. It may also be a bad download, so try downloading again.


 

Signature