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2010 Preium for Web lookup error

Copper Contributor
Posts: 30
Country: United States

2010 Preium for Web lookup error

I recently upgraded from 2009 to 2010 Premium for Web and get the following error when clicking on "Lookup":

 

An error has occurred in the script on this page. 

 

Line:  192921017

Char:  1

Error:  'document.getElementByld(...)' is null or not an object

Code:  0

URL:  http://xxx.xxx.xxx.xxx/APFW/Lookups/LookupsDialog.aspx

 

I also get errors if I use the Lookup menu items.  The only lookup that is working is to the left of the layout.

Copper Super Contributor
Posts: 664
Country: Netherlands

Re: 2010 Preium for Web lookup error

i have the same issue

see http://www.myact.nl/Relact/default.aspx (login chris huffman)

 

 

 

 

 

 

Otto Lanjouw
www.relact.nl
Copper Contributor
Posts: 30
Country: United States

Re: 2010 Preium for Web lookup error

UPDATE:

 

This error is caused by IE8.

 

According to Corporate Edge support Act 2010 does not support IE8.  It is buried in a KB article for Act! Premium and not very clear for Act! Premium for Web. 

 

There is no ETA on support for IE8 which was released 6 months ago.

Copper Super Contributor
Posts: 664
Country: Netherlands

Re: 2010 Preium for Web lookup error

it's working fine in compatibillity mode in IE8

 

see:

http://blogs.msdn.com/ie/archive/2008/08/27/introducing-compatibility-view.aspx

 

Otto Lanjouw
www.relact.nl