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20080930-Problems with some mails to attacht them with ACT email

Tuned Listener
Posts: 35
Country: Belgium

20080930-Problems with some mails to attacht them with ACT email

We use ACT2008 10.0.1.199 with ACT email client. With some customers who send mails with attachments always give the problem that ACT email crashes when we want to attach the mail into ACT ("ACT e-mail encountered an error and need to be closed"). In the ACT email the attachment get the extension .jpeg and when we double click on the attachment we see that the name is "16 GMT" and others "17.....GMT". I've put in some screenshots. Someone with the same problem? Is getting to irritated after a while. Now we have to copy the text and attach the attachment sepparated.Smiley Sad

http://www.new-boy-generators.com/Screen01.jpg

http://www.new-boy-generators.com/Screen02.jpg

Moderator
Posts: 4,395
Country: USA

Re: 20080930-Problems with some mails to attacht them with ACT email

The emails having the issue are always sent from specific people?  Are you able to open these attachments from webmail?  Try disabling any email scanners that could be damaging the attachments.

 

Tuned Listener
Posts: 35
Country: Belgium

Re: 20080930-Problems with some mails to attacht them with ACT email

The problem mostly occurs with the same people. Sometimes not. But when we try this with outlook everything works fine. But we don't want to change to outlook. We using Act email since ACT5.0 and it always worked fine. We disabled all the programs that could give problems, but the problem is still there. Is this maybe a version problem so that is solved with an update?