02-28-2011 10:45 AM
In ACt, we have 2 contacts sharing the same email address (different first and last names-). When an email is sent, or an incoming email arrives, the message shows on both contacts' history. If I delete a history (email message, document,etc), it's removed from both contacts history.
Is there something I can do to keep 2 differet distinct contacts who share the same email address? Thank you!
ACt 2011 premium
02-28-2011 11:51 AM
Your only option would be to delete the extra history. ACT is going to match on email address and attach to every contact record where there is a match.
03-01-2011 02:45 AM - edited 03-01-2011 02:51 AM
How about using a period in the middle of one of the contacts email addresses?! Gmail would interpret this as the same address, but ACT would be none the wiser.
email@example.com and firstname.lastname@example.org should deliver to the same address.
P.S. The + can also be used (. or +) at least with Gmail
03-01-2011 05:24 AM
Instead of deleting the history, open it, and remove the contact leaving only the contact where you want to keep the history.
03-04-2011 07:42 PM