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1st time 32-bit Outlook. Service has stopped since updating to V20

Copper Contributor
Posts: 110
Country: United States

1st time 32-bit Outlook. Service has stopped since updating to V20

I enjoyed not seeing the 32-bit Act.Outlook.Service has stopped working message since upgrading to Premium V20.  Just started again.  I did install the latest Microsoft Office update.  Is that the likely reason?

Administrator
Posts: 1,372
Country: United_Kingdom

Re: 1st time 32-bit Outlook. Service has stopped since updating to V20

It's possible that the Windows Update has caused a problem.

Could you let us know what version of Outlook is now installed? You'll find it by going to File > Office Account > About Outlook.
Copper Contributor
Posts: 110
Country: United States

Re: 1st time 32-bit Outlook. Service has stopped since updating to V20

Microsoft Office 365

Version 1710 Build 8625.2139 Click to Run

Nickel Super Contributor
Posts: 342
Country: Germany

Re: 1st time 32-bit Outlook. Service has stopped since updating to V20

[ Edited ]

The only solution I know at the moment is to roll back Office to a stable build from April '17 (after having switched OFF automatic updates for Office):

 16.0.7870.2038

 

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Contributor
Posts: 58
Country: USA

Re: 1st time 32-bit Outlook. Service has stopped since updating to V20

Same exact thing happened to me.  Outlook 2016 was working great until Windows updated on my PC on 12/26/17.

 

How do I roll back to previous Outlook version?

 

Thanks

 

Here are some of the error messages:

 

outlook sync error-01-3-18b.JPGoutlook sync error-01-3-18c.JPGACT! e-mail error msg3.JPGACT! e-mail error msg2.JPGACT! e-mail error msg.JPG

Nickel Super Contributor
Posts: 342
Country: Germany

Re: 1st time 32-bit Outlook. Service has stopped since updating to V20

Switch off Office update inside Office:

office_update_2.jpg

 

 

Create a batch file "2016_Office_UpdateTo16.0.7870.2038.bat"

with following content:

 

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
officec2rclient.exe /update user updatetoversion=16.0.7870.2038

 

Run it "as Administrator

 

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Administrator
Posts: 1,372
Country: United_Kingdom

Re: 1st time 32-bit Outlook. Service has stopped since updating to V20

Worth mentioning here - if you're getting the "IMessage: Interface not Supported" error, usually all you need to do is run through the KB below to fix the issue:

http://kb.act.com/app/answers/detail/a_id/23848

However, it's worth ensuring you're on the correct build of Office too!
Nickel Super Contributor
Posts: 342
Country: Germany

Re: 1st time 32-bit Outlook. Service has stopped since updating to V20

Switch off Office update inside Office:

office_update_2.jpg

 

 

Create a batch file "2016_Office_UpdateTo16.0.7870.2038.bat"

with following content:

 

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
officec2rclient.exe /update user updatetoversion=16.0.7870.2038

 

Run it "as Administrator

 

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de