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1. ACT 2009 can't see email folders 2. how to back-up email DB?

Tuned Listener
Posts: 20
Country: United States

1. ACT 2009 can't see email folders 2. how to back-up email DB?

We just upgraded from ACT 6 to 2009 Premium (v11). We use internet mail (not Outlook) and have several years of email correspondence that we need to retain and have accessable.

 

We have two installations consisting of a desktop PC, server, and laptop on a simple peer-to-peer network (all running XP Pro SP3).  Conversion of contact DBs and email DBs seemed to go OK. The ACT DBs are stored on the server, remote copies are on the laptops for network sync after travel.  One installation seems to be fine, with all contact data and email functional on both the desktop and laptop. All email folders and data are displayed / accessable as they were in ACT 6. 

 

The second installation works OK with respect to the laptop, (contact data and email all functional. All email folders and data are displayed/accessable as they were in ACT 6), however only the contact management functionality works on the desktop.  It does not seem to be able to access the converted email DB. After several attempts of converting, reindexing and restoring the email DB, re-installing ACT, etc., the desktop still will only show the default internet email folders with no data.

  

A secondary issue involves backing up the email DBs on the desktops and laptops.  We've discovered that the scheduler app appears to only be capable of backing up the contact DBs.  We need to find a simple, automated way to ensure that the email data is backed up on a daily basis.

 

Any suggestions would be greatly appreciated.  

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: 1. ACT 2009 can't see email folders 2. how to back-up email DB?

1. Does each user have their own Internet Mail setup with their own account settings?

 

2. There is no automated method for backing up the email database. You can manually back it up within ACT E-Mail by going to File/Transfer E-mail.  This has to be done on each machine.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Tuned Listener
Posts: 20
Country: United States

Re: 1. ACT 2009 can't see email folders 2. how to back-up email DB?

Good afternoon - thanks for the quick response.

 

1. Does each user have their own Internet Mail setup with their own account settings?

 

Yes, each user has their own email account. On the installation that I'm having trouble with, the desktop and laptop are for the same person, and have the same internet mail settings. The desktop PC accesses the ACT 2009 DB on the server.  The laptop has a copy of the DB and syncs with the ACT DB on the server over the network. The laptop appears to work fine.  The desktop can access the ACT DB, but cannot seem tio find the email DB.

 

With regard to traveling with the laptop, how would I sychronize the email sent/received on the laptop with the email DB on the desktop?

  

 

2. There is no automated method for backing up the email database. You can manually back it up within ACT E-Mail by going to File/Transfer E-mail.  This has to be done on each machine.

 

We need to maintain daily copies of all email to comply with SEC record requirements. I've looked at the file/transfer method. 

If we had 50 people using ACT, I'd have to hire someone just to do back-ups for everyone each night using that method.  How do large multi-seat ACT users back-up their email?  Would the back-up / email management process be easier if we moved away from internet mail and migrated to Outlook?

 

Thanks again for your help