We have been able to use the Web API to search for companies based on a phone number. This gives us the ability to to use the ID to open a URL that takes us directly to the company. The URL looks something like: http://actserver/companies?id=1234567890
However we want to do the same for contacts, as they are for the most part more useful. We are able to search by phone number and find the ID for a contact, however we not able to screen pop in the same way.
is there a reason why we cannot pop Contacts via the web API. For information, we are able to do this on the locally installed version.
Valid issue for the core product, we need to support restful URLs (IDs in the URLs) for all record types, currently it's a bit inconsistent as you've noted.
Do you have any timescales on if you will be able to support this please? We have a number of ACT! customers requesting integration to ACT! Premium cloud. We currently have to turn then away based on this problem. thank you
we are able to search for a Contact and get a result, however we are not able to use the unique identifier in the URL to screen pop.
This does work for Companies however, i.e. we search for a company based on the phone number, retrieve the unique identifier and use it in the URL to screen pop.
to add, we define a screen pop as what you might call it a shareable link, like the "share" button some websites have: a URL you can send to a colleague that they can use to go directly to that contact or company in Act.
We tested this in June 2017, not sure what version of the API that was sorry.
You're right that this method of directly access contacts through the URL is not currently possible - due to the way the contactDetail.aspx page handles navigation between contacts.
I've asked our Product team for an update on why this was designed in this way - and if there's any update or timescale on adding this capability. Hopefully I'll have some more information for you soon.
