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Api and open contact page

Copper Super Contributor
Posts: 709
Country: Netherlands

Api and open contact page

We have an issue with opening a specific record within Act! For web. And I would like to know if there is a solution for that and if you can help me with that.

 

What we do is, we match the phone number of an incoming call, with all available phone numbers of contact/company records we retrieved through the API. If a match is found we want to open that contact/company record on the web version of Act! So the customer can quickly get to the contact page. The problem is that we don’t know how to open that specific contact/company page. Through the API  we receive a specific id of that contact/company, but we can’t seem to create an url that will open that specific contact page.

 

For an example, the contact page of the contact  “tim test”. The url of this page is: https://appeu.act.com/IE/Contacts/contactdetail.aspx, which remains the same for all contacts. Through the API we retrieved the contact id: 01823eec-440b-4861-960a-12504a55225a for this contact. Would it be possible to directly open this specific contact page through an url, like this: https://appeu.act.com/IE/Contacts/contactdetail.aspx?id=01823eec-440b-4861-960a-12504a55225a. We have tried multiple solutions, but can’t seem to make it work.

 

Is there a solution to accomplish something like this?

Otto Lanjouw
www.relact.nl