We have an issue with opening a specific record within Act! For web. And I would like to know if there is a solution for that and if you can help me with that.
What we do is, we match the phone number of an incoming call, with all available phone numbers of contact/company records we retrieved through the API. If a match is found we want to open that contact/company record on the web version of Act! So the customer can quickly get to the contact page. The problem is that we don’t know how to open that specific contact/company page. Through the API we receive a specific id of that contact/company, but we can’t seem to create an url that will open that specific contact page.