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Act! Connect Link Issues

Nickel Elite Contributor
Posts: 1,512
Country: USA

Act! Connect Link Issues

Have a client using Act! Connect Link and below is an excerpt from the log.  These 4 lines continually repeat in the log.  What would the recommended troubleshooting steps be?


  • warn : 2016-10-07T17:15:53.980Z : Loopback code: 404
  • info : 2016-10-07T17:16:53.763Z : Heartbeat success: true
  • info : 2016-10-07T17:18:53.771Z : Heartbeat success: true
  • info : 2016-10-07T17:20:53.734Z : Heartbeat success: true
Marshall Knapp
AspenTech CRM
Act! Certified Consultants & Premier Trainers
Swiftpage Business Partner - Platinum Level
866-880-4ACT (4228)
Posts: 123
Country: USA

Re: Act! Connect Link Issues

[ Edited ]

If Act! Connect Link is not working and you are OK getting a new endpoint.


I use these steps:


  1. Make sure that Act! Connect Link is shut down. Close any Act! Connect Link GUI windows. Then, in the Windows services control panel, find the "ActConnectLink" service and try to stop it. Even if that doesn't work, open up the task manager and kill any background processes named "Node.js".
  2. Once Act! Connect Link is shut down and no Node.js processes remain, remove any of the following files that you see in the "C:\ActConnectLink" directory: "client.lock", "", "endpoint", "preferred", "registration", "key".

  3. Finally, start Act! Connect Link back up using the "ActConnectLink" service in the Windows services control panel; don't use the Act! Connect Manage tab to start it back up.

Most of the time this works for me.