Community
Showing results for 
Search instead for 
Do you mean 
Reply

Templates disappeared

New Member
Posts: 6
Country: USA

Templates disappeared

All of my templates disappeared one day. The standard ones that came with the product and the ones I created are now gone. I did not change my preferred settings and checked to see that it is still set for Microsoft Word. How can I get them back? Or at least get one, so I can edit and easily create others. Thanks!

Employee
Posts: 1,163
Country: USA

Re: Templates disappeared

You could grab the templates from another DB, create a new one if need be. The supplemental file folder created with the DB files will contain new template files.

Matthew Wood
Act! SDK Support
Community Moderator
New Member
Posts: 6
Country: USA

Re: Templates disappeared

Hi Matthew,

 

Thank you for your reply. I only have one database.How do I get to the supplemental file folder you refer to?

 

Thanks,

Jacquelyn

Employee
Posts: 1,163
Country: USA

Re: Templates disappeared

Whenever you create a database it creates 3 files (.pad, .adf and .alf) along with those three files is a folder who's name will be Databasename-database files, inside of this folder will be a folder called templates. There should be a demo database installed as well as your database, you can copy the files from it. It's location should be C:\Documents and Settings\All Users\Documents\ACT\ACT Data\Databases but may vary.

Matthew Wood
Act! SDK Support
Community Moderator
New Member
Posts: 6
Country: USA

Re: Templates disappeared

Thanks!