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Sage ACT! for web customized tab black screen on mozilla firefox!!!

New Member
Posts: 18
Country: Philippines

Sage ACT! for web customized tab black screen on mozilla firefox!!!

Hi,

 

I am currently developing new custom tabs to companies module of sage act for web. When I try to browse my work using Internet Explorer it works perfectly, but when I browse it using mozilla firefox 3.5 or 3.6 my customized tab only previews black screen not the usual aspx page. Is it possible to fix this kind of problem any suggestion and comments will be a big help.

 

Thank you

Lloyd Tagami

Employee
Posts: 1,163
Country: USA

Re: Sage ACT! for web customized tab black screen on mozilla firefox!!!

What version of Act!, do you get the same behavior in Chrome and is the developer tab of your browser (F12) show any errors trying to load the page?
Matthew Wood
Act! SDK Support
Community Moderator
New Member
Posts: 18
Country: Philippines

Re: Sage ACT! for web customized tab black screen on mozilla firefox!!!

I am using sage act for web 2013, I am not using google chrome because it doesn't support act. my program is perfectly fine when browsing it to Internet explorer but when I switched to mozilla firefox 3.5 or 3.6 my aspx page that I've created doesn't preview designs but only black. I've already read the SDK for putting customize tab on web and says there that custom tab, nav bar and menu are supported on mozilla firefox 3.5 and internet explorer. Can you explain why is this happening?, because I even try the same method on other laptop but same result happen.

 

Thank you

Lloyd Tagami

Employee
Posts: 1,163
Country: USA

Re: Sage ACT! for web customized tab black screen on mozilla firefox!!!

It's hard for me to speculate based only on what's provided.

 

In Mozilla, open the FireBug tab (default is F12) and see if there are any error or exception being reported.

 

Matthew Wood
Act! SDK Support
Community Moderator
New Member
Posts: 18
Country: Philippines

Re: Sage ACT! for web customized tab black screen on mozilla firefox!!!

I don't have firebug on my mozilla firefox 3.5, can give me link or instructions how to add firebug?

Employee
Posts: 1,163
Country: USA

Re: Sage ACT! for web customized tab black screen on mozilla firefox!!!

In FireFox, go to Tools -> Addons and from there choose Get Add-ons. 

Matthew Wood
Act! SDK Support
Community Moderator
New Member
Posts: 18
Country: Philippines

Re: Sage ACT! for web customized tab black screen on mozilla firefox!!!

I've already installed firebug to my mozilla firefox 3.5, but it doesn't work, I've tried f12 and ctrl + f12 but nothing happened. Please see the link below for the screenshot of my work, refer to redbox (custom tab that I've created "Newtab") companies module.

 

http://i41.tinypic.com/in5274.jpg

New Member
Posts: 18
Country: Philippines

Re: Sage ACT! for web customized tab black screen on mozilla firefox!!!

Can anyone help me about my problem I've already provided the screenshot

 

Thanks

Employee
Posts: 1,163
Country: USA

Re: Sage ACT! for web customized tab black screen on mozilla firefox!!!

I can't speak for anyone else, but I've been aware of what the issue is, I'm just unable to reproduce it and don't have enough information to say what the problem is.

Matthew Wood
Act! SDK Support
Community Moderator
New Member
Posts: 18
Country: Philippines

Re: Sage ACT! for web customized tab black screen on mozilla firefox!!!

So there are no solutions for this problem?