07-28-2018 02:35 PM
Running Act! Pro Version 22.214.171.124. Since Windows 10 updates my envelopes seem to be losing a line of type every so often. In a run of 100 envelopes, approximately 10% are defective. There is nothing constant. Sometimes the person's name is missing. Sometimes the city/state is missing. Sometimes their title is missing. I can print 20-30 with no problem and then have a problem with 2 out of the next 5. And have a problem or two in the first 10 and then print fine for the next 20+. Form letters from the mail merge print fine. Using a HP Office Jet Pro 8715. Prior to Windows 10 updates...no problems.
Had geek squad check my Windows printer drivers and spooling. All fine. Have tried breaking up the print run from 100 to 3 sets of 33. Same problem.
Any help is greatly appreciated.
07-31-2018 07:49 AM
08-01-2018 03:54 AM
08-01-2018 07:54 AM
08-05-2018 05:41 PM
Update: Decided to deinstall my HP printer and reinstall same printer and all worked fine. No dropped print. Then letter tray was empty and had to add envelopes. Now my HP printer shows #10 envelopes in screen, and I am ready to print envelopes, and after printer cycles, screen says size not correct. No matter what I do, screen size shows incorrect. Went into print properties/paper quality, changed letter to envelope...and still screen size not matched. Help!