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Plugins not loading and Dependentdll.xml file

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Nickel Elite Contributor
Posts: 508
Country: USA
Accepted Solution

Plugins not loading and Dependentdll.xml file

I have two systems where two different plugins are not loading - ACT! v10 with pluginA (XP system), and ACT! v11 with pluginB (Vista)  Plugins are from different vendors.  So, both plugins do not load, and an entry is getting put in the Dependentdll.xml file.
 
I've tried just deleting the lines in the xml file, uninstalling/reinstalling, and a few other steps.  Any ideas for debugging what is happenning?  Thanks...
Richard Brust
ACT! Certified Consultant
richard@rbrDataSolutions.com

Accepted Solutions
Solution
Accepted by topic author rbrust
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 508
Country: USA

Re: Plugins not loading and Dependentdll.xml file

The person who was using the plugin has a version of ACT! one version older than I had built for.  I just had to ref the older dlls, and all worked fine.
Richard Brust
ACT! Certified Consultant
richard@rbrDataSolutions.com

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Bronze Super Contributor
Posts: 1,231
Country: USA

Re: Plugins not loading and Dependentdll.xml file

Use the LogViewer.exe to check out if ACT put any of your plugin error messages into the log.

 

' Follow these steps to get a clean log.

1. Close ACT!

2. Delete these three files in the "C:\Users\jim durkin\AppData\Roaming\ACT\ACT for Windows 12\" folder.

    DependentDlls.xml      ( Act file to mark DLL's to bypass )

    ACTLOG.XML             ( ACT  log file )

    ACTLOG2.XML           ( ACT Backup Log file )

3- Start ACT! then Close ACT. This will create new log files that you now read using the LogViewer 

4- Open the log viewer   C:\Program Files\ACT\Act for Windows\LogViewer.exe

 

 In here you should see an entry of the error message the plugin threw to cause ACT to bypass.

 

You can edit the ActSage.exe.config file to turn up logging levels.

<!--Logging Levels: value =

0 Off

1 Error

2 Warning

3 Info

4 Verbose

-->

 

Hope this helps

-- Jim Durkin

Nickel Elite Contributor
Posts: 508
Country: USA

Re: Plugins not loading and Dependentdll.xml file

Thanks, Jim, I actually found a previous post from you outlining those steps.  ACTLOG.xml is recording errors, can't seem to get LogViewer to show them, so I'm just viewing the file.  Haven't found the problem, as ACTLOG is fairly cryptic...
Richard Brust
ACT! Certified Consultant
richard@rbrDataSolutions.com
Copper Super Contributor
Posts: 59
Country: USA

Re: Plugins not loading and Dependentdll.xml file

Probably handled, but have you enclosed your code with try...catch statements? I've found this usually helps when it's not relating with lack of references.
Hugo Vale
Datastream Custom Solutions
http://www.datastreamcs.com
Solution
Accepted by topic author rbrust
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 508
Country: USA

Re: Plugins not loading and Dependentdll.xml file

The person who was using the plugin has a version of ACT! one version older than I had built for.  I just had to ref the older dlls, and all worked fine.
Richard Brust
ACT! Certified Consultant
richard@rbrDataSolutions.com