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Looking for quotes from developers

New Member
Posts: 3
Country: United Kingdom

Looking for quotes from developers

Hi All

 

Looking for some quotes from Act Developers

 

using Act 2008 at the moment.

 

need a simple help desk add on that we can use to log faults on telephone lines / phone systems that will just add a note to the customers history or something

 

and then maybe a possible form similar to oppurtunities where we can view any outstanding faults and who its been allocated to

 

Please feel free to call me on 08456 789 884 to discuss in more detail

 

or email me on jay@jldata.co.uk

 

Thanks

Nickel Super Contributor
Posts: 441
Country: UK

Re: Looking for quotes from developers

Hi Jay,

If you would like something very detailed I can highly reccomend tele-support help desk, however this can be quite pricey.  A cheaper option would be to create a custom table using one of the many add-ons out there to do so.  This is very easy and is something you can do yourself; many of the custom table addons even have templates built in to choose from, normally one of those is a help desk module.  This is infact the method we used to use in house to manage our support tickets.  If you would like me to reccoemnd some custom table addons for you to try I would be happy to do so.

 

Tom

New Member
Posts: 3
Country: United Kingdom

Re: Looking for quotes from developers

Hi tom

 

yes please.. do recommend addons

 

we are looking for a ticket system as you suggest?

 

Very similae to the oppurtunities but custom to tickets etc

 

cheers

Nickel Super Contributor
Posts: 441
Country: UK

Re: Looking for quotes from developers

Hi Jay,

There's the durkin toolkit from Jim Durkin - http://www.durkincomputing.com/

 

Topline Designer - http://www.toplineresults.com/products/toplinedesigner/index.htm

 

And we have our own here -

Software – http://www.softwareadditions.co.uk/Addons/Act%20Addons/Custom%20Entities/Custom%20Entities.msi

Guide - http://www.softwareadditions.co.uk/Addons/Act%20Addons/Custom%20Entities/User%20Guide%20For%20Custom...

All custom table addons will require act v10.0.2 or above.

 

(Sorry to any I have mised, these are the 3 I use most)

 

Tom

 

New Member
Posts: 3
Country: United Kingdom

Re: Looking for quotes from developers

Hi tom

 

dont quite understand it all

 

is there someone who can just design and implement what we need?

 

Astute Commentator
Posts: 18
Country: USA

Re: Looking for quotes from developers

Hi jldata

 

If this is still a requirement then please see our product

 

The Helpdesk...for ACT!

 

Any questions then please give me a call on 07931 527191

 

Regards,

Stephen