Looking for quotes from developers

[jldata]

Hi All

Looking for some quotes from Act Developers

using Act 2008 at the moment.

need a simple help desk add on that we can use to log faults on telephone lines / phone systems that will just add a note to the customers history or something

and then maybe a possible form similar to oppurtunities where we can view any outstanding faults and who its been allocated to

Please feel free to call me on 08456 789 884 to discuss in more detail

or email me on jay@jldata.co.uk

Thanks

[Tdavis]

Hi Jay,

If you would like something very detailed I can highly reccomend tele-support help desk, however this can be quite pricey.  A cheaper option would be to create a custom table using one of the many add-ons out there to do so.  This is very easy and is something you can do yourself; many of the custom table addons even have templates built in to choose from, normally one of those is a help desk module.  This is infact the method we used to use in house to manage our support tickets.  If you would like me to reccoemnd some custom table addons for you to try I would be happy to do so.

Tom

[jldata]

Hi tom

yes please.. do recommend addons

we are looking for a ticket system as you suggest?

Very similae to the oppurtunities but custom to tickets etc

cheers

[Tdavis]

Hi Jay,

There's the durkin toolkit from Jim Durkin - http://www.durkincomputing.com/

Topline Designer - http://www.toplineresults.com/products/toplinedesigner/index.htm

And we have our own here -

Software – http://www.softwareadditions.co.uk/Addons/Act%20Addons/Custom%20Entities/Custom%20Entities.msi

Guide - http://www.softwareadditions.co.uk/Addons/Act%20Addons/Custom%20Entities/User%20Guide%20For%20Custom...

All custom table addons will require act v10.0.2 or above.

(Sorry to any I have mised, these are the 3 I use most)

Tom

[jldata]

Hi tom

dont quite understand it all

is there someone who can just design and implement what we need?

[techno]

Hi jldata

If this is still a requirement then please see our product

The Helpdesk...for ACT!

Any questions then please give me a call on 07931 527191

Regards,

Stephen