03-30-2009 06:52 AM
I have purchased 5 user licenses for "ACT! Prem 2009 Corp Edition EX Lic LVL A"
Since it is a business environment, people come, people go, machines get wiped, things happen, now my serial key is no longer working for new installs. I think there are only 3 of us who wish to use these licenses currently.
1. How do I clear up licensing discrepencies from old installations that are no longer around?
2. Is there some way to identify where these licenses think that they are installed to?
04-23-2009 08:57 AM
Thanks Jack V for the question as I have very similar issues. I have a couple additional questions so I hope you dont mind if I piggyback on your post...
1. We use ACT! Premium 2008 with a 5 user license. Since the installation tracks the number of installations and counts that towards the licensing agreement, is there a way to GRACEFULLY uninstall it on a PC in our network and have the counter roll back? As with Jack, if it is removed from one box and put on another, the licensing is not being violated. I dont believe our IT department will have the time to contact customer service each time this needs to happen. I am the administrator for the product so of course I would need to be present as well.
For clarification: Are the number of installs directly related to the number of licenses if none of those will be installed on a laptop? As I seem to understand, it appears that an active user can have one instance on a PC and one on a laptop. That would create 10 installs. If it is still the same user base of 5 active users, why would the install be limited to say the 10 installs. In light of employee atrition, an authorized user may be located somewhere else on the network with a dedicated pc that will need to be installed. Is the ONLY solution contacting customer service?
Thank you for clearing this up. AL W...