09-06-2019 07:51 PM
Is this possible? Does it require a special phone system or some kind of special add-on? We have the latest version of ACT desktop installed and we just need it when someone calls for it to display there Caller ID information and if the name matches someone in ACT bring up there ACT page or show a link to it. There has to be something to do this. Help?
03-02-2020 11:00 AM
Depends on what phone system you use. We use the Bria softphone and we built our own custom plugin that displays caller id and pulls up the contact in Act! automatically. It also has buttons to dial directly from Act!. So developing plugins to integrate into phone systems is not an issue it just depends on what you are using.