08-08-2011 01:33 PM
The ACT wizard is not importing my contacts and there is no way in the wizars to specifiy the outlook folder. My outlook PST file is located in C:\outlook\outlook.pst. Can anyone help as the knowledge base has nothing that covers this. Thank you.
08-08-2011 02:01 PM
You don't specifiy the PST ... it reads the standard Contacts list or Exchange List set in Outlook
Have you followed this ACT! Knowledge Base article -
If so, at what stage does it not do as expected?
Also what version/build of ACT! from help | about?
If not 13.1 + Hotfix 4 ... you should update with SP1 (to get to 13.1) then Hotfix 4 for SP1
If fixes a few Outlook issues... also note: if sharing the database, must be done on ALL systems
08-08-2011 04:28 PM
I am not using exchange.
I cannot correlate this article to ACT 2011 and Outlook 2010 so I guess this is for earlier version.
I go through the complete import wizaed selecting defaults and it completes without any error codes but does not import any contacts.
ACT! Pro 2011 Version 13.0.401.0. Hot Fix 2. When I select updates I get a respons in the bottom right hand corner telling me I have latest version but I will go to site and see if I can force the updates you speak about.
08-08-2011 05:08 PM
The article says ACT! 2011 at the bottom ... how are you seeing different?
Updates can be downloaded from this ACT! Knowledge Base article -
You'll need SP1 linked near the top first
08-08-2011 05:10 PM
08-08-2011 05:31 PM
I get through the entire import wizard and get no error/failure messages but no contacts are added. Since ACT is not asking me to define the folder it must be looking in a default location. I copied my PST file to this location and it still did not work. I'm sure it is probably my inexperience but still I do not understand why the program is not more helpful with diagnostic info.
08-08-2011 05:34 PM
08-08-2011 05:35 PM