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Hit by Virus- need help with Act 2011

New Member
Posts: 3
Country: USA

Hit by Virus- need help with Act 2011

[ Edited ]

My computer was hit by an extensive virus which infiltrated Microsoft Outlook as well as my Act Pro 2011 .First I got a message about protexis which I reinstalled. Now when I try to open a database I get the the following message: The Database could not be accessed. Check your network abd verify that your database server is available. Please help!

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Hit by Virus- need help with Act 2011

Did you uninstall/reinstall Protexis as per this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/23027

 

Then, for the new error, try the items listed in this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/19640

New Member
Posts: 3
Country: USA

Re: Hit by Virus- need help with Act 2011

Thanks for your suggestions- I already installed Protexis.
SQL Server is started but I don't see  SQL Server Act 7- should it be on the list? If so, how do I install it? Maybe that's the problem?????

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Hit by Virus- need help with Act 2011

You might have lots of damage in various areas ... you might look at uninstalling and reinstalling ACT!.

Actually, if I was you, I'd backup the data and reformat the PC and reinstall everything.
New Member
Posts: 3
Country: USA

Re: Hit by Virus- need help with Act 2011

I have custom fields that I created for my databases. Someone told me that if I reinstall ACT I will loose that information.

Is there a way to  back up my databases without  opening  them?  Thanks for you advice!

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Hit by Virus- need help with Act 2011

Reinstalling ACT! won't touch that at all....

To backup without using ACT!, you can have a look at the Batch File Backup process here:
http://blog.glcomputing.com.au/2009/09/automating-backups-for-act-by-sage.html