05-22-2013 10:57 AM
Hi all:
I'm getting an error message when I close out ACT! with my custom Plugin loaded:
"Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: actsage.exe
Problem Signature 02: 15.1.108.0
Problem Signature 03: 50c1143d
Problem Signature 04: System.Data
Problem Signature 05: 4.0.30319.18047
Problem Signature 06: 51553556
Problem Signature 07: 1835
Problem Signature 08: 14
Problem Signature 09: DDTYH4CRNQI0JCB1XJKWM10Z55WSA2SJ
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789"
In my logfile, the following is occuring when I close out ACT!:
5/22/2013 1:53:13 PM HostApplicationBeforeLogoff() - Start
5/22/2013 1:53:13 PM RemoveMenuItem() - Start
5/22/2013 1:53:13 PM RemoveMenuItem() - End
5/22/2013 1:53:13 PM HostApplicationBeforeLogoff() - End
5/22/2013 1:53:13 PM OnUnLoad() - Start
5/22/2013 1:53:13 PM OnUnLoad() - End
Any suggestions?
05-23-2013 07:21 AM
Just a stab in the dark based on what's here, it may be trying to remove a menu item that has either already been removed or was never added, you could double check the urn to the menu items and debug through and see if there's being found/added/removed as they should be.
To get some more details you can dial up the logging levels in ActSage.exe.config (or Act!.exe.config if you're using version 16 alpha).
<switches>
<!--Logging Levels: value =
0 – Off
1 – Error
2 – Warning
3 – Info
4 – Verbose
-->
<!-- New High Level Log Categories - beginning with ACT! 12.1 -->
<add name="ACTCommonSwitch" value="1"/>
<add name="ACTFrameworkSwitch" value="1"/>
<add name="ACTApplicationSwitch" value="1"/>
Close Act, change the value to 4, run Act, shut it down to recreate your error then check the log file again. Remember to turn the log levels back down.
05-23-2013 04:49 PM