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Error: "The call cannot be made" Selecting Phone Contact Icon in Sage ACT!

New Member
Posts: 3
Country: Germany

Error: "The call cannot be made" Selecting Phone Contact Icon in Sage ACT!

i will use the act icon for outgoing calls. 

it works only one time or two times and then we got the error message.

 

i have tried the following Troubleshoting: 

Error: "The call cannot be made" Selecting Phone Contact Icon in Sage ACT!

Answer ID 28906   |    Updated 02/14/2015 07:22 AM
 
is there any other solution for this case? Maybe a new Hotfix to solve the propblem?
We are using windows 7 with deactivated UAC.
Administrator
Posts: 221
Country: United States

Re: Error: "The call cannot be made" Selecting Phone Contact Icon in Sage ACT!

Are you familiar with turning on/up log levels in that act config file?  If so, I recommend turning those levels to "4" and when it fails rung the act log view application and attach the log file to a reply in this thread please.  if you need assistance with doing so please contact support.

New Member
Posts: 3
Country: Germany

Re: Error: "The call cannot be made" Selecting Phone Contact Icon in Sage ACT!

Hello Brian,

 

i have turn on the log levels to "4".

What do you mean with act log view application?

I know ACT DIAG.

 

Bronze Super Contributor
Posts: 1,231
Country: USA

Re: Error: "The call cannot be made" Selecting Phone Contact Icon in Sage ACT!

In the root folder "C:\Program Files (x86)\ACT\Act for Web\" there is a application to view the ACT logs.

 

LogViewer.Exe

 

You may need to close ACT to get the entire log since ACT waits till shut down to dump its logs. Its probable some of the shut down overhead.


Katheen wrote:

Hello Brian,

 

i have turn on the log levels to "4".

What do you mean with act log view application?

I know ACT DIAG.

 


 

New Member
Posts: 3
Country: Germany

Re: Error: "The call cannot be made" Selecting Phone Contact Icon in Sage ACT!

i have save the first hour of working with act this morning as log file html. 

it are 36 pages in PDF DINA4 if i want to print it.

how can i send it to you, or which lines you need. 

 

Sorry for that question,  i cannot finde any possibility for an attachment.