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Defect tracking

Bronze Super Contributor
Posts: 1,231
Country: USA

Defect tracking

I recently received a defect number.

 

How do I track when the defect is fixed or a work around has been generated?

 

Do I receive email notification?

 

Is there an on-line tracking page?

 

Thanks

--Jim Durkin

Employee
Posts: 1,163
Country: USA

Re: Defect tracking

[ Edited ]

Currently the only way to know when a defect has been resolved in a hotfix or service pack is in the release notes specific for that release. I know this makes it challenging to code at time because  you don't know whether to develop a work around, or if a fix is going to be in short order and you can wait it out.

 

By contacting me via PM or email I can provide you with any details you need regarding open issues, but I realize that's not really what you're looking for. We also currently have a KB article that lists current known defects, I do however realize it's an ACC level article and that not all the developers here are ACC's

 

With that being said, and this isn't a question specific to you but the entire community, what would this look like? What defect specific information would you be interested in other than the current status and when the fix is projected? 

Matthew Wood
Act! SDK Support
Community Moderator
Bronze Super Contributor
Posts: 1,231
Country: USA

Re: Defect tracking

Definitely the status and the projected fix time frame. A way to look up other all issues would be helpful. 

 

Thanks

-- Jim Durkin