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Custom functionality triggered from Alarm popup

Tuned Listener
Posts: 15
Country: United_Kingdom

Custom functionality triggered from Alarm popup

I need to create an activity that, when it pops up in the Alarms, offers the user a button to do a particular automated process (via a plugin). I'm OK if it just re-uses the GoTo button.

 

Is this possible, and if so, how do I create it? I'm guessing a custom activity type, but not sure how to subvert/override the GoTo functionality on the alarm UI.

 

Of course, I could get the user to click GoTo to go to the contact. But then they would have to manually select the option from the menu. It would be nicer (and better for enforcing the activity is done correctly), if the GoTo from the alarm actually kicked off the plugin.

 

Any ideas?

Thanks in advance

Richard