05-22-2013 12:28 PM
Client has 2012 with SQL 2008 Standard SP1 and has encounterd a loss of contact records. We are going to upgrade to SQL 2008 R2 tonight but the client wants to know how to turn the Audit Trail for the Contact table so they monitor any losses in the future.
05-23-2013 08:25 AM
Unfortunately there isn't, this is a remnant of our old policy regarding access to the SQL database, ActDiag does have audit logs, but they only are going to show you a current snap shot and frankly I've not found the information provided by them useful to me in diagnosing issues of this sort.
I can certainly understand the desire for this and I'll definetly pass it along. Just as an aside, at no point in time that I've supported Act have I ever seen contacts disappear, in every instance where that appeared to be the case they were either not missing (private/secondary contacts) or had been deleted.
06-04-2013 08:23 AM
Turned out that their IT person tried to change the name on a user and when she didn't get it the way she wanted it, deleted the user (and the records).
Now is there anyway to get ACT! to record history on a contact when an opportunity is created or deleted?