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Act Web API causes contacts to be unlinked from company

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New Member
Posts: 2
Country: United_Kingdom

Act Web API causes contacts to be unlinked from company

[ Edited ]

Hi,

 

We have recently established a link from a 3rd party software to Act via Web API. It has been specified that the 3rd party software can update 3 custom fields in Act, however, for some reason whenever the changes to the free fields occur via the API I can see that the contacts get unlinked from their company.

 

Has anyone experienced a similar issue or has any ideas what could be the problem here?

 

Thanks,

Ritvars