11-21-2011 02:10 PM
We receive many emails with attachments - and these emails with attachments need to be forwarded to various groups of contacts (different groups depending on the email content).
It is not possible, using Outlook for email, to forward a received email to an ACT Group.
Therefore we must remain using ActEmail (which allows forwarding of an email to an ACT Group and will lodge a history for each contact).
However, Outlook has other beneficial features that ActEmail does not offer. We would prefer to be using Outlook (except for the issue above).
SOLUTIONS TRIED BUT NOT SATISFACTORY
We can save the attachments, inidividually pick out ACT contacts via Outlook, forward the email message with a re-attached attachment... but this is far too time consuming and prone to human error.
It has also been suggested that we start making Outlook groups. However we are dedicated ACT users and wish to keep all within ACT... and I have no interest in doubling up groups.
HOW YOU CAN HELP
Is it possible for the ACT developers to enable the ACT Groups to be recognised and be utilised in Outlook, please?
11-22-2011 04:13 AM
It migth be an idea to contact the guys at DesignR1. They have a pretty cool addon for Outlook integration and could modify it for your purposes.
The ACT! side of the code would not be that complex, its the Outlook side that would the real pain!
11-22-2011 01:26 PM
Thanks Vivek - appreciate the advice. However I'm sure lots of ACT users have exactly the same issue, so am hoping ACT will sort this rather than me having to go pay another company to do it.
11-23-2011 08:32 AM
We've been discussing ideas around this feature area recently,
On the business side - this is a good request, it's fairly common to want to send an e-mail to multiple recipients where all of the recipients are in the To: line of the e-mail. There's a related request to include e-mail fields for companies (and to a lesser extent groups) inside of ACT! as well that would benefit from this same feature, as companies are also members of groups.
On the technical side - there are some technical challenges related to exposing ACT! groups inside of Outlook that are much easier to deliver in the ACT! e-mail client. The most obvious place to deliver this functionality in ACT! through Outlook would be through our address book integration - the address book would likely include a sub group called Groups with the names of the groups listed out. After that the code gets a bit tricky - not all contacts within a group may have an e-mail address and in some cases there are groups with no contacts or none with e-mail addresses, messaging this to a user inside of Outlook is very challenging as there are limitations in Outlook as to what Add-Ins can do.
We're still discussing implementation options and opportunities to evaluate this feature request.
This thread should probably be in the Share your Ideas forum, but since it's in the Developers Forum - any developers out there have any suggestions on implementation means that might work better for something like this? Keep in mind that the Address book feature is already a challenge to scale so we'd favor approaches that lightly surfaced data through that interface and loaded any data marshalling to the server end-point to pass through to the Outlook mail (of course sync is an alternative, but it has it's own challenge).