01-05-2017 04:17 AM
In the morning we had two clients who reported that Act! Connect Link stopped working and when they go to use with Zapier they got the error message: Authorization Failed: Unknown Error:
We then jumped to their server (both Windows 2012, different AVs, different firewall, Act! v18.2) and both showed the below error message in Act! Connect Link Log Tab: "Couldn't detect keys in registry: Error: Invalid PEM formatted message.".
And also the Endpoint was undefined however it worked previously.
I spoke to Swiftpage UK Support Team and was advised to post my question here as they weren't aware of anything what could cause this.
Could someone please advise?
01-06-2017 02:09 AM
Yes, the issue had been solved before I posted here but it would be good to know what's causing the issue?
Why does Act! Connect Link all of the sudden stop working for two different clients at almost the same time when the only common thing is Windows 2012 and Act! v18.2?
01-06-2017 05:39 AM
01-06-2017 10:21 AM
01-18-2017 03:30 AM
Thank you, Gary.
In case it happens again how will we be informed? Where can I have a look at cloud status please?
Will your technical support team be informed in the future please?