09-17-2012 01:52 PM
Some time back, I created a Add-in for Outlook that would attach emails to opportunities. The add-in worked great until I upgraded to 2013. Once I upgraded the add-in does not load and I can not get it to load. Tells me there is a run-time error.
Does anybody know what might be causing this?
I have thought it might be because of ACT 2013 going to .net 4.0.
09-18-2012 05:10 AM
If the add-in is being loaded by outlook our change to .Net 4.0 shouldn't affect it's ability to loan within Outlook. Does some operation fail when attempting to interact with Act or does it simply not load within outlook? If it's the former you may be right, but I'm not sure how we could cause the latter.
09-18-2012 05:34 AM
09-19-2012 10:48 AM
I still can not get this to load. I have tried upgrading it to .net 4.0. that did not work.
I was looking through the event log and found a entry for Office Software Protection Platform Service. Is this the license service for ACT and would this be preventing the add-in from loading. We are currently using a demo license until our NFR license comes in and was wondering if that is causing the issue.
09-19-2012 11:18 AM
I'm not completely certain, but I believe that Office Software Protetion Platform Service is the liscening manager for Office.