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Screen Pop application

New Member
Posts: 1
Country: USA

Screen Pop application

I would like to develop a screen pop application for ACT that would show the agent the incoming caller ID. I know how to get the TAPI using ITAPI3. However, I would like to know where I can find the ACT API that would enable me to populate ACT with the incoming id. Can anyone advise me on where I can download the API.

 

Thank you in advance.

Employee
Posts: 1,163
Country: USA

Re: Screen Pop application

Hi Cesar,

 

Here is the download link for the SDK documents which contains the code reference, samples and a wealth of other useful information.

 

As for your particular inquery there are a variety of ways that you could accomplish this, either via a pop-up window in the application, populating a field, or creating a note/history with this information. If you run into any issues or have questions along the way, you're in the right place.

Matthew Wood
Act! SDK Support
Community Moderator