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Screen Pop application

New Member
Posts: 1
Country: USA

Screen Pop application

I would like to develop a screen pop application for ACT that would show the agent the incoming caller ID. I know how to get the TAPI using ITAPI3. However, I would like to know where I can find the ACT API that would enable me to populate ACT with the incoming id. Can anyone advise me on where I can download the API.

 

Thank you in advance.

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Employee
Posts: 1,163
Country: USA

Re: Screen Pop application

Hi Cesar,

 

Here is the download link for the SDK documents which contains the code reference, samples and a wealth of other useful information.

 

As for your particular inquery there are a variety of ways that you could accomplish this, either via a pop-up window in the application, populating a field, or creating a note/history with this information. If you run into any issues or have questions along the way, you're in the right place.

Matthew Wood
Act! SDK Support
Community Moderator
New Member
Posts: 6
Country: USA

Re: Screen Pop application

the link is no longer active. I'm looking for this using ACT pro V20.1.0.0
Bronze Super Contributor
Posts: 3,116
Country: USA

Re: Screen Pop application

Dan,

Note that the link is 9 years old. The link would not be maintained because ACT was owned by Sage at that time. Please post a fresh question on the Developer thread and hopefully someone can give you a suggestion.
Best Regards,
Terry Williams
TMW Consulting
Sacramento, CA
tmwilli@tmwconsulting.net
916 396-4302