I would like to develop a screen pop application for ACT that would show the agent the incoming caller ID. I know how to get the TAPI using ITAPI3. However, I would like to know where I can find the ACT API that would enable me to populate ACT with the incoming id. Can anyone advise me on where I can download the API.
Here is the download link for the SDK documents which contains the code reference, samples and a wealth of other useful information.
As for your particular inquery there are a variety of ways that you could accomplish this, either via a pop-up window in the application, populating a field, or creating a note/history with this information. If you run into any issues or have questions along the way, you're in the right place.
Note that the link is 9 years old. The link would not be maintained because ACT was owned by Sage at that time. Please post a fresh question on the Developer thread and hopefully someone can give you a suggestion.
Best Regards, Terry Williams TMW Consulting Sacramento, CA tmwilli@tmwconsulting.net 916 396-4302
