Screen Pop application

[cesar]

I would like to develop a screen pop application for ACT that would show the agent the incoming caller ID. I know how to get the TAPI using ITAPI3. However, I would like to know where I can find the ACT API that would enable me to populate ACT with the incoming id. Can anyone advise me on where I can download the API.

Thank you in advance.

[mwood]

Hi Cesar,

Here is the download link for the SDK documents which contains the code reference, samples and a wealth of other useful information.

As for your particular inquery there are a variety of ways that you could accomplish this, either via a pop-up window in the application, populating a field, or creating a note/history with this information. If you run into any issues or have questions along the way, you're in the right place.

[Dan****]

the link is no longer active. I'm looking for this using ACT pro V20.1.0.0

[tmwilli]

Dan,

Note that the link is 9 years old. The link would not be maintained because ACT was owned by Sage at that time. Please post a fresh question on the Developer thread and hopefully someone can give you a suggestion.