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Problem with syncing calendar entries between Act and Act Connect

New Member
Posts: 16
Country: United_Kingdom

Re: Problem with syncing calendar entries between Act and Act Connect

I am hjaving trouble saving screen shots - I do have a PDF of the diary page in Act. If you let me have an email address I can send it to you.

However I can summarise again as follows:-

IF YOU ENTER THE ACTIVITY IN CONNECT:- THEN IN ACT YOU JUST DSEE THE 'SHEDULE WITH' BOX (MY RECORD DETAILS - NOT THE 'REGARDING' INFORMATION - IF YOU ENTER THE LOCATION AND SOME NOTES - THESE TRANSFER OK

IF YOU ENTER THE ACTIVITY IN ACT:- ACT WORKS NORMALLY YOU SEE THE SUBJECT MATTER IN THE 'REGARDING' BOX. HOWEVER IN CONNECT THE 'REGARDING' AREA IS BLANK - YOU JUST SEE THE TIME OF THE APPOINTMENT

SO IT SEEMS THAT THE 'SCHEDULE WITH' FIELD AND THE 'REGARDING FIELD' ARE REVERSED IN THE SYNC
Employee
Posts: 125
Country: USA

Re: Problem with syncing calendar entries between Act and Act Connect

Phil for posting screen captures you can save it as a jpeg then upload it here. I'm not able to reproduce the issue. This is what I see when I sync. test.jpg

Rodney Clark
act! Product Specialist
New Member
Posts: 16
Country: United_Kingdom

Re: Problem with syncing calendar entries between Act and Act Connect

https___www.actmobilelive.com_c_portal_layout_p_l_id=PRI.8240.jpg

New Member
Posts: 16
Country: United_Kingdom

Re: Problem with syncing calendar entries between Act and Act Connect

Act Page_1.jpg

New Member
Posts: 16
Country: United_Kingdom

Re: Problem with syncing calendar entries between Act and Act Connect

I have posted two images (sorry the Connect one is mot all that clear. I will post another for Calendar 10 February as well

 

You will see in the examples on 10 February the 9am activities were entered directly in Act - In Connect it comes up NO SUBJECT

 

You will see from the 3pm activity this was entered in Connect - then in Act you just see my name record.

 

The 5pm and 7pm entries were made in Act

New Member
Posts: 16
Country: United_Kingdom

Re: Problem with syncing calendar entries between Act and Act Connect

ExtractPage1.jpg

Employee
Posts: 125
Country: USA

Re: Problem with syncing calendar entries between Act and Act Connect

Phil I see that you have performed database repairs on your database so I would like for you to try with the demo database. This will show us if it's a problem with the database. The screen shot I sent was from the demo. 

Rodney Clark
act! Product Specialist
New Member
Posts: 16
Country: United_Kingdom

Re: Problem with syncing calendar entries between Act and Act Connect

If I load the demo database in Act. How should I change the Connect Portal? I do not want any issues with the Portal Sync corrupting the main database.

Is there a set procedure to ensure there are no problems?
Employee
Posts: 125
Country: USA

Re: Problem with syncing calendar entries between Act and Act Connect

Phil syncing the demo database will only change the portal and not your database. To change the database open the Sage ACT! Connect Pc Client and select the icon to the left of your user name. After that select Database and change the database to the demo.

Rodney Clark
act! Product Specialist
New Member
Posts: 16
Country: United_Kingdom

Re: Problem with syncing calendar entries between Act and Act Connect

Thanks
I am not back in my office until Thursday. I will try this and let you know as soon as results are available

Phil