Hi, my name is Roy Laudenslager and I really enjoy working with the ACT! reports.
I started my career in electronics and data processing in 1964 as a repair technician on an early small computer system, the NCR 390. I like to say that I barely missed the vacuum tube computers. My early career was working on the road troubleshooting and repairing electronic and electro-mechanical systems.
From working on the road, I moved into writing training and repair manuals on computer hardware. One memorable system I wrote about was an early disk drive system that used, are you ready for this, hydraulics to move the read/write heads. During my years as a technical writer, my writing assignments moved from hardware to software. Even though I enjoyed writing about systems, I missed the problem solving challenge of direct troubleshooting. Finally I decided to make the move into technical support.
I ended working for a couple of small companies as a technical support representative before taking a job with Symantec when they combined all their technical support in a new site in Eugene, Oregon. When they acquired the ACT! program, I was one of the first support agents for the program. An interesting point was that I was also familiar with the ACT! program because one of the companies I had worked for used the DOS version of the ACT! program. I spent the next 10 years supporting the ACT! program for Symantec, then InterACT Commerce Corporation when they bought the ACT! program from Symantec and finally Sage/Best after they acquired InterACT. By the last couple of years there, I was the lead support agent for escalations. These were problems that the regular support agents were unable to solve and they would turn them over to me to troubleshoot. I also did the new hire training on database field modifications, reports, and synchronization. In fact, the knowledge base documents that I wrote for setting up synchronization finally made it possible to setup ACT! 3 through 6 reliably. During my years in ACT! technical support I continued to use my writing abilities by writing articles for the EasyACT! Newsletter both under my own name and as my alter ego Ed Powell.
Upon reaching the golden age of 65, I decided to become an ACT! certified Consultant and joined Karen Fredricks as part of Tech Benders. Since I joined Tech Benders, my writing has been more limited even though I did do the tech editing for the ACT! 2005/2006/2007 for Dummies books so I will vouch for their accuracy. I have always liked working with the ACT! reports ever since ACT! for Windows 2.0. With the report editor in ACT! 2005 and later, I am having fun. The capabilities of the report editor are vastly expanded over the earlier versions. Plus with the scripting ability in the new report editor, I was able to create mailing label templates that will print the preferred mailing address rather than being fixed on a single set of address fields.
I am located in Eugene, Oregon and I head the Tech Benders' Oregon office.