Congratulations on connecting to twitter and face book. I guess that makes ACT cool.
It would be nice thought to make the basics work first. Having access to social networks is a double edged sword. Specially if your product is declining in quality.
I've been using act for many years. Before it was purchased by Sage. Some time ago I purchased Act 09 - Version 11.1.183.0 with the Hotfix 1. The basics have been negatively impacted, I must say. (One should not forget, this is at the core a contact and schedule manager) - Walk first. Marketing tools are useless if you cant schedule a follow up with a customer in less than 200 clicks.
Here are the first 3 problems in a pretty long list. (all free of charge from yours truly. I don't charge for product testing. Heck, I even pay for the products I'm suffertesting):
1 - This is VERY slow. Its obvious that the database was changed, but the implementation.....
2 - Many problems with the basics. Try to schedule a follow up to an activity for say.... next week on Tuesday. There is no way to know that you have already scheduled for that day. You know there is something scheduled for 2 PM but you don't know if you have to feed the fish or meet with your biggest client.
Called support, etc,etc,etc.(they tried to charge me!!!! LOL) They realized this is a design flaw (it does not even qualify as a bug), told me they would get back to me. Two months +/- have passed. Maybe its a really big problem. Or maybe no one cares. What do you think?
3- Outlook integration.... still not there.
Have many more issues, but lets see if anyone cares about these first.
So, facebook, Linked in and twitter are nice (I guess), but what about the basics? God help us if all these wonderful marketing tools (don't know if they work) get us more customers. We might loose them because we can't properly schedule follow up activities with them!!
Larry,
Congratulations on connecting to twitter and face book. I guess that makes ACT cool.
It would be nice thought to make the basics work first. Having access to social networks is a double edged sword. Specially if your product is declining in quality.
I've been using act for many years. Before it was purchased by Sage. Some time ago I purchased Act 09 - Version 11.1.183.0 with the Hotfix 1. The basics have been negatively impacted, I must say. (One should not forget, this is at the core a contact and schedule manager) - Walk first. Marketing tools are useless if you cant schedule a follow up with a customer in less than 200 clicks.
Here are the first 3 problems in a pretty long list. (all free of charge from yours truly. I don't charge for product testing. Heck, I even pay for the products I'm suffertesting):
1 - This is VERY slow. Its obvious that the database was changed, but the implementation.....
2 - Many problems with the basics. Try to schedule a follow up to an activity for say.... next week on Tuesday. There is no way to know that you have already scheduled for that day. You know there is something scheduled for 2 PM but you don't know if you have to feed the fish or meet with your biggest client.
Called support, etc,etc,etc.(they tried to charge me!!!! LOL) They realized this is a design flaw (it does not even qualify as a bug), told me they would get back to me. Two months +/- have passed. Maybe its a really big problem. Or maybe no one cares. What do you think?
3- Outlook integration.... still not there.
Have many more issues, but lets see if anyone cares about these first.
So, facebook, Linked in and twitter are nice (I guess), but what about the basics? God help us if all these wonderful marketing tools (don't know if they work) get us more customers. We might loose them because we can't properly schedule follow up activities with them!!