Insight that helps to improve Service Delivery

[#1]

Your feedback in this community and detailed comments thru follow-up support surveys are reviewed daily and integrated in our ongoing improvement initiatives.  Thanks to those who have already shared your experience and innovative ideas.   This insight has helped to create support improvements including enhanced knowledgebase solutions, better aligned service delivery processes, and extended self-service options including support moderated product boards in this community.  Please share your feedback after exploring our self-service options available at the Customer Support Resource Center.  If you are a support plan member or have recently purchased ACT! that includes Getting Started Support and contact the support team for assistance, you will receive a survey invitation following your call.  Please take this opportunity to share comments about your experience.   How can we better support you to maximize the value of ACT! for managing your contacts?

[#2]

I'd like:

Make the KB searchable via Google (and now Bing)

An RSS feed  with new/updated articles