To improve customer service and call response efficieny you could connect the two most powerful customer contact business tools - your phone system and your Sage ACT! Customer Relationship Management (CRM) software.
If you are looking to dial out from ACT! or get screen pops from incoming calls check out some of the add-on products at http://estore.act.com/category.aspx?categoryID=78.
If you're going to do a post like this, it might make some sense to actually define some of the differences between the products
Regards,Mike LazarusACT! EvangelistGL Computing, Australiahttp://Blog.GLComputing.com.auhttp://twitter.com/GLComputingJoin the LinkedIN ACT! Fanatics Group - http://www.linkedin.com/groups?gid=49896
I agree. I know that CallOnCRM works with Skype and Broadsoft and that Dial-IT can also work with others so a client would not have to switch. Then there is the built in dialer in ACT that typically works with an analog line and VOIP depending on drivers available with hardware. It gets confusing at times and wish there was a whtie paper on this subject as well!
There are a few products that state that they provide phone integration with ACT! but relatively few if any, have I seen clearly define how much integration. The only product I have seen that works in a small call center environment is from a company that provides a software solution for Cisco and other VOiP, call M5.
It does the screen pop ups for inbound calls and allows the user to dial out to contact record.
For smaller non-team enviroments we really like the CallOnCRM integration wtih Skype.
So far that is all that we have seen.
BTW: Vasu, your link no-longer works...
Regards,Mike LazarusACT! EvangelistGL Computing, Australiahttp://about.me/GLComputinghttp://Blog.GLComputing.com.auhttp://twitter.com/GLComputingGL Computing Facebook Page - http://www.facebook.com/GLComputingLinkedIN ACT! Fanatics Group - http://www.linkedin.com/groups/ACT-Fanatics-49896
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