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Connecting your phone system to your Sage ACT!#Sage ACT!

by Vasu on ‎12-15-2010 03:10 PM (1,183 Views)

To improve customer service and call response efficieny you could connect  the two most powerful customer contact business tools - your phone system and your Sage ACT! Customer Relationship Management (CRM) software.  

 

If you are looking to dial out from ACT! or get screen pops from incoming calls check out some of the add-on products at  http://estore.act.com/category.aspx?categoryID=78

Comments
by on ‎12-15-2010 09:09 PM

If you're going to do a post like this, it might make some sense to actually define some of the differences between the products

 

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Australia
http://Blog.GLComputing.com.au
http://twitter.com/GLComputing

Join the LinkedIN ACT! Fanatics Group - http://www.linkedin.com/groups?gid=49896

by Copper Super Contributor pfernald on ‎12-16-2010 05:12 AM

I agree.  I know that CallOnCRM works with Skype and Broadsoft and that Dial-IT can also work with others so a client would not have to switch.  Then there is the built in dialer in ACT that typically works with an analog line and VOIP depending on drivers available with hardware.  It gets confusing at times and wish there was a whtie paper on this subject as well!

 

PF

by Copper Super Contributor agaliano on ‎12-16-2010 12:46 PM

There are a few products that state that they provide phone integration with ACT! but relatively few if any, have I seen clearly define how much integration.  The only product I have seen that works in a small call center environment is from a company that provides a software solution for Cisco and other VOiP, call M5.

It does the screen pop ups for inbound calls and allows the user to dial out to contact record.

 

For smaller non-team enviroments we really like the CallOnCRM integration wtih Skype.

 

So far that is all that we have seen.

 

Alanna

by on ‎10-15-2011 01:27 AM

BTW: Vasu, your link no-longer works...

 

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Australia
http://about.me/GLComputing
http://Blog.GLComputing.com.au
http://twitter.com/GLComputing

GL Computing Facebook Page - http://www.facebook.com/GLComputing
LinkedIN ACT! Fanatics Group - http://www.linkedin.com/groups/ACT-Fanatics-49896

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