
Smart Tasks should be able to operate on all members of a group. If I have created a group with complex criteria it makes sense to be able to operate on them all without re-writing the criteria
Smart Tasks should be able to run a Mail Merge. I want to be able to send emails using a template without using Swiftpage as m volume does not warrant a Swift page account
I use the mail merge feature to send out and an email to each contact that I add throughout the day. It is the same every time and I never send it to multiple contacts.
Here are the steps to do a simple mail merge to a single contact:
Suggest you stop confusing users by having mail merge fields called <Business Line 1>, <Business Line 2> in the default templates.
Not sure when this started, (or even, how it works?) but the fields on my screen are labelled Address 1, Address 2 etc , not Business Line 1, Business Line 2, so how yould you expect users to assume they are tthe same? And, of course, if you wish to add <Business Line 3> to a standard letter template from the Add Mail Merge Fields window you find it isn't there.
It's complicated enough without deliberately making it more so ! ;-)
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