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Let's have Skype / VOIP integration built in and available straight out the box.
I can't remember when the "Dialer" functionality was introduced to ACT! It is potentially a really useful feature, especially as it also it triggers a history record. Unfortunately most people working in offices with business phone systems don't have access to a TAPI connection so can't take advantage of the feature.
Skype is not a fully fledged "enterprise level" application but it is ideal for the smaller organization and is available to anyone at minimal cost.
Jeff
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Jeff,
I found a freebie that allows you to call from ACT! using Skype. You can download the software from the 123-addons.com web site. It installs into your ACT! Toolbar and you can call your main phone number, mobile and other. It goes straight into Skype.
Paula
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Due to modifications with the menus/toolbars in ACT! 2010, this product is not compatible with ACT! 2010!
So a integration with act skype build-in is required.
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