Phone field

[#1]

I.m.o. the most confusing feature in ACT! is the phone field and the formatting of the number

probably not an issue if you only use national numbers, bit it is complicated when used in an international setting

Even after 10 years i still have problems with explaining it to my customers.....

you have to:

fill in country in my record, this will set the default

When using a different OS language then ACT! language, have to fill in country in language of OS (or not? use countrytable from os? confusing...)

how to prefix countrycode (other then always show..) so that with sync with phones, numbers can be used for international dialing

when using the number in the office you have to dial a 0 first, but you dont need that on your phone.

when sharing the database with several offices/locations (can be in other country) other prefixes are needed

etc. etc.

idea: make a general preferences window (one (1) window) with all needed options for phone formatting in an international environment.

tx.

Otto Lanjouw

www.relact.nl

Message Edited by olanjouw on 11-28-2009 06:41 PM

[#2]

Hi,

personally I think SAGE made a huge error in moving away from the phone.fmt filewhich supported multiple spellings for each country. The move to the Windows registry limits you to a single spelling. For peopleliving in Switzerland it is only polite to put the country name in the language of the area where the person is located. So if they are in the Italian part of Switzerland it would be called Svizzera, in the French part Suisse and in the German part Schweiz. The current solution however only allows a single spelling for the country.

A small step in the development of ACT! but a huge leap backwards into obscurity.

I really hope SAGE wakes up and looks at all the comments on the internet and in the SAGE Community. There are hundreds if not thousands of people who have the same problem.

Re-introducing the phone.fmt file, even as an option in Preferences, would help most of the users.