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TCI
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TCI
Posts: 1
Country: United States
Message 1 of 2 (498 Views)

Folder problem

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‎01-13-2009 11:41 AM

I have Act! premium for workgroups 2007, and one of my users has a whole bunch of folders under her inbox. I have the account setup in Outlook 2000 with an Exchange server. Act! email will not display all of the folders, if I delete the bottom folder or move it the next folder will appear.. Why won't it show all the folders?? Thank you for your help!!
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Moderator
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ghollister
Posts: 6,507
Country: USA
Message 2 of 2 (477 Views)

Re: Folder problem

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‎01-19-2009 06:48 AM

It may be that the ActEmailMessageStore database, which is the local database that holds the user's email data, is damaged. If this is the case, you will need to call into ACT! Technical Support to attempt a repair or rebuild of the database.

 

Another option, is to have the user directly integrate with Outlook instead of using the ACT! Email client.

Greig Hollister
Moderator
ACT! Online Community

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