Email Auto-Attach not working 2011 Premium

[dshaw111]

I have a client who has been using the Email Auto-Attach for many months and it has suddenly stopped working.

The Email Sent is working fine with emails being attached to the relevant Contact but replies etc. are not being Auto-Attached.

They are using Outlook 2007 and I have run a check and repair but still no joy.

Any suggestions or ideas welcomed please.

[dshaw111]

Anyone seen or heard of this problem?

[jimbennett]

I am a new user so I wonder if it just me... but I have the same issue.  I can attach incoming emails one by one to contacts, but I can't seem to make it work automatically.   

[jimbennett]

I am using Outlook 2010 and just upgraded to  "Sage ACT! Pro 2011 Version 13.1.111.0, Hot Fix 4"

My outgoing email connects automatically, incoming does not.

Ideas?

[dshaw111 · Accepted solution]

It's now working!

Although I'd done it before I just deleted the Outlook rule and then rewrote it.

[jimbennett]

OK... newbie, I was thinking the quick attach would run automatically after it was run the first time, like pushing the button turned it on....   

So I created the rule to move messages.  I am using a database on our server, we run Exchange.  The rule indicatates that it is client only and will only work with Outlook running.  Is this the only way?  It would be nice if the messages would attach when Outlook is not running.

I bought ACT as a trial, I am currently the only user, but am thinking of using it company wide if I like it.

[dshaw111]

Outlook can only run the Rules and Alerts when its running. It has to be a client only because the Outlook API needs local access with ACT!.

[jimbennett]

Thanks for the response.