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- Left message should not update the date reached
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Left message should not update the date reached
06-24-2009 03:23 PM
"Left message" it should not update the date reached. Obviously if I had to leave a message I DID NOT REACH THE CLIENT. This makes the last reach date in the record worthless and I need this to be accurate. Left Message means I have left them a message and is different from call attempted.
Comments
- Comments (1 - 3)
07-01-2009 04:27 PM
Something else to consider: When someone CALLS YOU and leaves a message, would you log that as Call Received or Call Left Message? ...And would it make sense to make these choices customizable?
07-22-2009 03:50 PM
Good point!
I'm going to update my dashboard control to exclude "Left Message" when looking at last customer contact.
Thanks!
07-22-2009 08:03 PM
Hrmm....I thought I tested this in the past and it behaved as you suggested it should.
I have written internal procedures to use the left message option for this reason as I use dynamic groups to show customers I have not spoken to in 90 days.
I have tested the latest version ACT 11.1 HF 1 and can see what you say is true.
I would consider this a bug, not a feature request.
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