10-09-2016 07:30 PM
I keep getting error messages when sending Emarketing emails. Instead of the usual "Going going gone" email, I get one that says "The Email Campaign failed to send from your ACT! Emarketing account. Please check your campaign details and attempt to send again"
Here we are again, ACT being ACT and not working properly. This happened to me for several days last week as well. Bad for my business. Wish there was an easier way to get assistance when things aren't working....And what "campaign details" am I supposed to "Check"..... Not very helpful information to troubleshoot on my own...
10-10-2016 03:01 AM - edited 10-10-2016 03:02 AM
I apologise for the issue you're experiencing. I just need a little more info to escalate this issue for you:
How many contacts were you sending the campaign to?
Are you able to send the same campaign to just one contact?
To submit a support ticket to the Act! Emarketing team directly, please use this web ticket submission form.
10-25-2016 08:19 PM
Wow I never got a notification saying someone responded to my post. I was sending to a fairly large group, probably 100+ contacts and no I couldn't send it to just 1 contact either.
Now I am again having issues sending emails and test templates to my own email address and anyone else at my company. This randomly happens and no one can seem to figure out why. They arrive in all other inboxes but when sending to anyone at my company they don't show up.
10-26-2016 04:29 AM