01-11-2017 02:01 PM
We have an e-marketing account along with our Act! We only have one login, but whenever I try to use that login information, I either cannot connect or get kicked out of Act PFW completely.
Is it possible the account is logged in on the other computer so I cannot login at the same time.
01-12-2017 12:07 AM
I've just tested this and we can open our AEM account from 2 separate PCs without a probem.
Be interested to see other feedback on this if different.
01-12-2017 03:29 AM - edited 01-12-2017 03:30 AM
Is this happening in Act Premium for Web? Which version please? What happens if you repeat the process signing into desktop versions of Act!?
01-12-2017 05:35 AM
Yes, we use Act Premium for Web. When I try to login via the web browser, I get booted out fo ACt and an error message that "An error has occurred on the server and has been logged." I also have a remote database I connect through the desktop version, and when I try there I get the following messge
01-12-2017 05:47 AM
In the top level menu (see attached) select Emarketing>Log off
relaunch Act! Then Emarketing>Log on.
If you see the same 'Click here to refresh this page', clicking will refresh, but this is usually replaced with the expected AEM view of tiles / Account overview