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I ordered ACT Pro on Thursday, November 17, 2010. I was having issues ordering it online, so hit the chat with a live agent. The person took my information and credit card number and put through the purchase and said I would receive an e-mail confirmation with a link to the downloads for my purchase. I did not recieve the e-mail and so started my journey trying to find out where my product was with Sage. I received a call from UPS on Friday stating that my shipment from Sage would be delivered to me by Tuesday, November 22nd and they gave me a tracking #. I then e-mailed that to Sage advising them that they would not have shipped it if I had not in fact purchased it. Today, when I called UPS with the tracking # to verify that it would be delivered, I am told that I need to contact the shipper as there is a problem with the tracking number and they can no longer find the shipment. I should have kept my mouth shut and not sent the number to Sage.
I have to date, spoken with 5 different people at Sage. Even though my credit card company has verified that Sage has their money, and UPS was contacted to ship it.....every one of the sage CSR's says they can't find it. When I tell them that the credit card company has told me that it's listed on the statement, they say there is nothing they can do. They don't apologize, or suggest that they may be able to dig deeper, they just say get the statement and send it to us, so you can prove it. I am in the process of getting said statement and will provide it to Sage, but this is unacceptable from a company that claims they are excellent with thier customer service. I am extremely disappointed and once have my product will start to look for another client data base management system for the next time I need to upgrade. Extremely unacceptable in this day and age.
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