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Nickel Elite Contributor
jnpurdy
Posts: 1,150
Country: USA
Message 1 of 4 (1,844 Views)

Write E-Mail Returns Corrupt Memory Error

ACT 2010

Windows 7 Enterprise

Outlook 2007 SP2

 

I am getting the error "Attempted to read or write protected memory.  This is often an indication that other memory is corrupt." when I click on write eMail.  I am connected to Outlook. 

 

I can write an eMail and file it in ACT but I can't click in ACT and start an eMail.

 

The research I did on the board didn't disclose an answer that I could find.

 

Can anyone help me?

John Purdy
Sage ACT! Premium 2014 (V. 16)
Dell XPS Ultrabook
Windows 8 Professional, Outlook 2010 with Exchange 2011
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Platinum Super Contributor
gmartin
Posts: 5,276
Country: USA
Message 2 of 4 (1,780 Views)

Re: Write E-Mail Returns Corrupt Memory Error

Here is an article with steps for resolving this issue: Attempted to read or write protected memory

 

Since you are running a Win7 OS, first try running Act! 'as Admin' (right click on Act! icon > select Run as Admin).

Greg Martin
Sage
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Nickel Elite Contributor
jnpurdy
Posts: 1,150
Country: USA
Message 3 of 4 (1,767 Views)

Re: Write E-Mail Returns Corrupt Memory Error

Thank you Greg; however, I still get the error message:  Attempted to read or write protected memory.  This is often an indication that other memory is corrupt.

 

I followed the steps in the knowledgebase article:

1.  Ran regsvr32 redemption.dll

2.  Renamed all the normal.dotm

3.  Ran sfc /scannow -- found 1 problem and it fixed it.

 

I am a keyboarder and frequently type very fast.  As a result, sometimes I hit the wrong keys and may have caused the problem without knowing what I did.

 

Do you have any other suggestions?  Needless to say, not being able to select Write E-Mail will impact my productivity.

 

Thanks in advance for your or anyone else's suggestions.

 

John Purdy
Sage ACT! Premium 2014 (V. 16)
Dell XPS Ultrabook
Windows 8 Professional, Outlook 2010 with Exchange 2011
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Tuned Listener
stephan@scalasolutions.nl
Posts: 7
Country: Netherlands
Message 4 of 4 (874 Views)

Re: Write E-Mail Returns Corrupt Memory Error

hello John,

 

This week, the same problem apeared om our terminalserver. the problem was the update to office 2007 SP2. After uninstalling Office 2007 and reinstalling it without SP2, the problem was gone.

 

Hopefully this is helpfull

 

Stephan Jansen

Scala Solutions BV

The dutch ACC

stephan@scalasolutions.nl

Stephan Jansen
Scala Solutions BV
The Dutch ACC
stephan@scalasolutions.nl
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