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Posts: 1
Country: United States
Message 1 of 2 (1,071 Views)

Version 11 wants a password

I upgraded to version 11 from 9 and now are being asked for
a password. "Could not authenticate user. Verify the user name and
password and try again."  I can not  leave both fields blank or log in with my user
name and a blank password.  Restore,
import, save as do not work.  I can open
the demo  and create a new database but
can not open my old one. If I uninstall ver 11 and reinstalled ver 9 I do not
need a password. Does anyone have any suggestions on how to upgrade and use my
old database?



Posts: 4,395
Country: USA
Message 2 of 2 (1,065 Views)

Re: Version 11 wants a password

Register the software if you haven't already so that you are granted free 30 day warranty support.  Then give a call to technical support for password retrieval.